patient satisfaction surveys Archive

Why can’t satisfaction surveys just keep it short and sweet?

Customer satisfaction surveys are all the rage these days in every industry. Healthcare is a late entry into this arena, as reimbursements have only relatively recently started being tied to “patient satisfaction” and the “healthcare experience”. These surveys, known in the industry as HCAHPS ...Read More

A letter from a medical patient to the hospital CEO

We are at a pivotal moment in healthcare. It’s changing so rapidly even the people leading the change can barely keep up. One of the biggest paradigm shifts over the last decade is the focus on quality over quantity. Improving the healthcare experience and ...Read More