patient experience Archive

“Doctor, can the family talk to you?”…

Being a doctor is often more about talking to people and communicating than it is about the scientific practice of medicine. This is something that is unfortunately not taught in medical school, and it’s left to newly qualified doctors to realize very quickly as ...Read More

How to be more like that “old school physician”

The term “old school” in many facets of life has negative connotations. We live in a modern, technologically advanced and fast-paced world—and there’s no room for certain people who appear to hold us back. Last year I wrote an article about an experience I ...Read More

5 ways that healthcare IT must get better

Yesterday I had the honor of speaking at a large event in Cambridge, Massachusetts, about how healthcare information technology needs to better integrate itself with the realities of frontline medicine, while also enabling doctors and nurses to spend maximum time with patients. The audience ...Read More