improving the hospital experience Archive

3 things Healthcare can teach the Airline Industry

The last few weeks have not made good reading for the airline industry. The United Airlines debacle of the 70-year old passenger being forcibly dragged off the plane garnered world-wide attention, and the latest story out of San Francisco of an American Airlines passenger ...Read More

“Doctor, can the family talk to you?”…

Being a doctor is often more about talking to people and communicating than it is about the scientific practice of medicine. This is something that is unfortunately not taught in medical school, and it’s left to newly qualified doctors to realize very quickly as ...Read More

Too many cooks in the kitchen syndrome

There’s a new epidemic sweeping American hospitals, and a cure is desperately needed. It’s highly contagious and causes the sufferer much anxiety and psychological suffering. It also costs the healthcare system millions, if not billions, of dollars a year. You may never have heard ...Read More