improving patient satisfaction Archive

Golden communication tips for doctors

It’s something that’s not taught anywhere near enough as it should be in medical school, but every practicing physician quickly realizes that communication is everything in healthcare. It’s the foundation of the doctor-patient relationship, and what patients will judge you on. Sure, doctors are ...Read More

5 communication mistakes doctors should avoid

Being a doctor is about as much of a social job as one can get. Even though computers and healthcare information technology mean that physicians are now spending a disproportionately large amount of their time staring at their computer screens, there’s no getting around ...Read More

The Ultimate Patient Advocate in Your Pocket

Having been an Attending physician for the last several years and practiced medicine up and down the east coast, I’ve witnessed firsthand the daily challenges we face in healthcare, which are surprisingly the same in every hospital I’ve ever worked in. Seeing these issues ...Read More

A New Year’s Wish List for Hospitals

Happy 2015! Healthcare in the United States continues to change faster than any of us can keep pace with and this shows no signs of slowing down. Having written a lot in 2014 on a variety of different topics, I wanted to focus on ...Read More

The very real-world limits of patient satisfaction

Everyone involved in healthcare, and particularly hospital care, has witnessed a sea change over the last decade. Things that were never even thought about, let alone formally taught to frontline doctors and nurses, have now come to the forefront. Chief among these is the ...Read More

A letter from a medical patient to the hospital CEO

We are at a pivotal moment in healthcare. It’s changing so rapidly even the people leading the change can barely keep up. One of the biggest paradigm shifts over the last decade is the focus on quality over quantity. Improving the healthcare experience and ...Read More