improving patient experience Archive

Golden communication tips for doctors

It’s something that’s not taught anywhere near enough as it should be in medical school, but every practicing physician quickly realizes that communication is everything in healthcare. It’s the foundation of the doctor-patient relationship, and what patients will judge you on. Sure, doctors are ...Read More

5 elusive problems for hospitals everywhere

As healthcare reform sets in, hospitals are gearing up for many challenges. While some of these are new to the healthcare industry, several are against the backdrop of very old problems that have plagued us for decades. Speaking as a doctor who has worked ...Read More

Patient experience: Not just a bumper sticker

Improving patient experience is all the rage these days. Hospital administrators across the land are talking about it. This can only be good for our patients and for the healthcare system at large. Satisfied customers are what every industry strives for. It is a ...Read More

The ideal hospital rounding model

Hospitals across the country are grappling with the consequences of healthcare reform. The drive towards quality, value-based care and the need to control costs has brought the practice of hospital medicine to the forefront of American healthcare. Once seen as a mere stand-in for ...Read More