improving HCAHPS scores Archive

The very real-world limits of patient satisfaction

Everyone involved in healthcare, and particularly hospital care, has witnessed a sea change over the last decade. Things that were never even thought about, let alone formally taught to frontline doctors and nurses, have now come to the forefront. Chief among these is the ...Read More

A letter from a medical patient to the hospital CEO

We are at a pivotal moment in healthcare. It’s changing so rapidly even the people leading the change can barely keep up. One of the biggest paradigm shifts over the last decade is the focus on quality over quantity. Improving the healthcare experience and ...Read More