hospital experience Archive

“Doctor, can the family talk to you?”…

Being a doctor is often more about talking to people and communicating than it is about the scientific practice of medicine. This is something that is unfortunately not taught in medical school, and it’s left to newly qualified doctors to realize very quickly as ...Read More

How to be more like that “old school physician”

The term “old school” in many facets of life has negative connotations. We live in a modern, technologically advanced and fast-paced world—and there’s no room for certain people who appear to hold us back. Last year I wrote an article about an experience I ...Read More

The very real-world limits of patient satisfaction

Everyone involved in healthcare, and particularly hospital care, has witnessed a sea change over the last decade. Things that were never even thought about, let alone formally taught to frontline doctors and nurses, have now come to the forefront. Chief among these is the ...Read More

A letter from a medical patient to the hospital CEO

We are at a pivotal moment in healthcare. It’s changing so rapidly even the people leading the change can barely keep up. One of the biggest paradigm shifts over the last decade is the focus on quality over quantity. Improving the healthcare experience and ...Read More