hospital experience Archive

3 things Healthcare can teach the Airline Industry

The last few weeks have not made good reading for the airline industry. The United Airlines debacle of the 70-year old passenger being forcibly dragged off the plane garnered world-wide attention, and the latest story out of San Francisco of an American Airlines passenger ...Read More

Why can’t satisfaction surveys just keep it short and sweet?

Customer satisfaction surveys are all the rage these days in every industry. Healthcare is a late entry into this arena, as reimbursements have only relatively recently started being tied to “patient satisfaction” and the “healthcare experience”. These surveys, known in the industry as HCAHPS ...Read More

A 2017 New Year’s wish list for healthcare

Another year passes by. 2017 dawns, and I wanted to thank everyone who reads this blog. I’m always grateful for the readership, cross posting to other sites, and lovely comments I receive from people like you. Appropriately, I was going to write about my ...Read More

“Doctor, can the family talk to you?”…

Being a doctor is often more about talking to people and communicating than it is about the scientific practice of medicine. This is something that is unfortunately not taught in medical school, and it’s left to newly qualified doctors to realize very quickly as ...Read More

How to be more like that “old school physician”

The term “old school” in many facets of life has negative connotations. We live in a modern, technologically advanced and fast-paced world—and there’s no room for certain people who appear to hold us back. Last year I wrote an article about an experience I ...Read More