healthcare experience Archive

3 things Healthcare can teach the Airline Industry

The last few weeks have not made good reading for the airline industry. The United Airlines debacle of the 70-year old passenger being forcibly dragged off the plane garnered world-wide attention, and the latest story out of San Francisco of an American Airlines passenger ...Read More

Why can’t satisfaction surveys just keep it short and sweet?

Customer satisfaction surveys are all the rage these days in every industry. Healthcare is a late entry into this arena, as reimbursements have only relatively recently started being tied to “patient satisfaction” and the “healthcare experience”. These surveys, known in the industry as HCAHPS ...Read More

Too many cooks in the kitchen syndrome

There’s a new epidemic sweeping American hospitals, and a cure is desperately needed. It’s highly contagious and causes the sufferer much anxiety and psychological suffering. It also costs the healthcare system millions, if not billions, of dollars a year. You may never have heard ...Read More

The Ultimate Patient Advocate in Your Pocket

Having been an Attending physician for the last several years and practiced medicine up and down the east coast, I’ve witnessed firsthand the daily challenges we face in healthcare, which are surprisingly the same in every hospital I’ve ever worked in. Seeing these issues ...Read More

The discharge paperwork makeover

It could be the title of a new primetime show (maybe it should be): The Great Discharge Paperwork Makeover. Assemble a group of bright and creative minds from across the country and put them together in an exotic location for a week to talk ...Read More