healthcare customer service Archive

3 things Healthcare can teach the Airline Industry

The last few weeks have not made good reading for the airline industry. The United Airlines debacle of the 70-year old passenger being forcibly dragged off the plane garnered world-wide attention, and the latest story out of San Francisco of an American Airlines passenger ...Read More

The great things about patient-centered care in America

As part of the increasing push for healthcare quality improvement, a lot of energy is being focused on improving our communication with patients and making sure that patient-centered care is more than just a buzz phrase. Gone are the days when the doctor-patient interaction was a ...Read More

The very real-world limits of patient satisfaction

Everyone involved in healthcare, and particularly hospital care, has witnessed a sea change over the last decade. Things that were never even thought about, let alone formally taught to frontline doctors and nurses, have now come to the forefront. Chief among these is the ...Read More