HCAHPS scores Archive

Why can’t satisfaction surveys just keep it short and sweet?

Customer satisfaction surveys are all the rage these days in every industry. Healthcare is a late entry into this arena, as reimbursements have only relatively recently started being tied to “patient satisfaction” and the “healthcare experience”. These surveys, known in the industry as HCAHPS ...Read More

A 2017 New Year’s wish list for healthcare

Another year passes by. 2017 dawns, and I wanted to thank everyone who reads this blog. I’m always grateful for the readership, cross posting to other sites, and lovely comments I receive from people like you. Appropriately, I was going to write about my ...Read More