Dr Suneel Dhand Archive

3 things Healthcare can teach the Airline Industry

The last few weeks have not made good reading for the airline industry. The United Airlines debacle of the 70-year old passenger being forcibly dragged off the plane garnered world-wide attention, and the latest story out of San Francisco of an American Airlines passenger ...Read More

Improving communication in healthcare

Being a physician, or working in healthcare in general, is about as much of a social and personable job as one can get. This is something that’s sadly not taught adequately in medical school to future doctors. Even during a typical physician’s career, there ...Read More

Why can’t satisfaction surveys just keep it short and sweet?

Customer satisfaction surveys are all the rage these days in every industry. Healthcare is a late entry into this arena, as reimbursements have only relatively recently started being tied to “patient satisfaction” and the “healthcare experience”. These surveys, known in the industry as HCAHPS ...Read More