A New Year’s Wish List for Hospitals

Concept - Forward to 2015 new yearHappy 2015! Healthcare in the United States continues to change faster than any of us can keep pace with and this shows no signs of slowing down. Having written a lot in 2014 on a variety of different topics, I wanted to focus on my own 5 wishes for hospital care this New Year. A lot of you may think that what you’re about to read sounds like wishful thinking…but remember this is a wish list:

1.Healthcare information technology

Hopefully hospitals will start working towards optimizing healthcare IT with frontline clinical workflow. What we have right now (and I speak as someone who has worked in several different hospitals) is for the most part slow, inefficient and cumbersome to use. It takes time away from patients and causes great frustration for both doctors and nurses, who are spending less and less time with their patients. For the sake of good medicine and also pleasing our patients, we need to design better IT systems, move away from “click box medicine”, and ensure that healthcare IT does more than just satisfy administrative requirements. Even the most hardened technophobe will agree that information technology is the way of the future, so let’s make it better.

2.Patient safety and healthcare quality

Great strides have been made in this area in 2014, but we need to make sure that the efforts are both effective and meaningful. Many of the same unsolved problems still exist as last year (and indeed 10 years ago), such as improving medication reconciliation and the discharge process.

3.Patient satisfaction and improving the hospital experience

Ask any patient what they really want from their hospital stay, and the answers are usually extremely simple. Things like increased face time and better communication with their doctors and nurses, clarity on wait times, and the ability to get a good rest while in the hospital. Hospital administration across the country needs to focus on the real fundamentals of good hospital care, and move away from “patient satisfaction” being a bumper sticker. Get these things right, and huge rewards are to be had.

4.Direction of healthcare consolidation and private doctors

I first came to the United States to start my residency in 2005, at a time when the current crop of changes to healthcare was just beginning. I did my residency training in Baltimore, and have since worked up and down the East coast. Having come from a very different system (the United Kingdom) one of the first positive things that struck me about the US system was the dynamism of US physicians who were in private practice, and the choice and flexibility this gave to patients. Over the last decade there has been a relentless push towards consolidation and employed doctors. Solo and small practices are finding it increasingly difficult to thrive. I sincerely hope that the pendulum begins to swing back the other way in 2015, because I feel this will be better for both patients and physicians. The question is: can we do this with the added need to also control costs? I hope so.

5.Healthcare costs

Sticking with the last point, I don’t believe that the need to control costs necessarily means that there has to be a stark choice between the traditional US model of healthcare or moving towards a more centralized system that exists in European countries—with all of the restrictions, control and rationing that goes with that. There are several hybrid models that exist, like in countries such as Australia (where I’ve worked too and seen excellent care being delivered). My hope is that we can reconcile the need to control costs without adopting a more controlled system where physicians and patients feel their choices and freedom are limited.

There we go, my wish list for 2015. The best people to make healthcare choices will always be the patient and their doctor, and this relationship always needs to remain front and center of any care system. Whatever the New Year holds in store, physicians need to work together to ensure we move in the right direction and make healthcare better.

 

 

suneel_aboutSuneel Dhand is a physician, author, speaker and healthcare consultant. He has experience in a number of different healthcare environments, having worked up and down the East coast and also internationally. His specialty areas include hospital quality improvement, improving the patient experience, and preventive medicine. He is the Founder & Director of MangoWell, an organization and consulting service that helps hospitals and healthcare professionals improve the quality of hospital care and provide an optimal patient experience.

Also follow Suneel’s blog at:  www.HealthcareImprove.com

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