Hospital docs: To round on only one floor, or not to?

By Suneel Dhand | Blog

A major debate taking place in the hospital medicine community over the last several years concerns the way in which we cohort patients on the medical floors. The traditional way is to have patients belonging to each doctor scattered across the hospital on several different floors. This is in contrast to designing a geographical system

Healthcare administrators: Getting beyond the numbers and walking the floors

By Suneel Dhand | Blog

  In no other field is unity and collaboration between administrators and frontline staff more important than in healthcare. Unfortunately my own experience is that the disconnect and mistrust, especially from doctors and nurses, towards hospital administration is growing larger all the time. Let me start off by saying that I have intimate experience of

My golf lesson: Patient satisfaction really is in the eye of the beholder

By Suneel Dhand | Blog

  Over the last year I’ve become rather addicted to golf. Having always been more into cardiovascular sports I’m actually quite surprised with how much I’ve taken to it. Fresh air, outdoors, lots of walking in beautiful nature and spending time with friends—what is there not to like? Anyway, I’ve frequented several different courses in

A letter from a medical patient to the hospital CEO

By Suneel Dhand | Blog

We are at a pivotal moment in healthcare. It’s changing so rapidly even the people leading the change can barely keep up. One of the biggest paradigm shifts over the last decade is the focus on quality over quantity. Improving the healthcare experience and patient satisfaction are also being talked about in boardrooms across the

Taking patient engagement to the next level in hospital care

By Suneel Dhand | Blog

Improving “patient engagement” is a subject that’s being talked about in hospital boardrooms across the country. It’s become the in-fashion political buzz phrase. Certainly sounds very well and good, but what exactly does it mean? Likely different things to different people depending on what angle they approach it—all the way from a care assistant up

5 ways that healthcare IT must get better

By Suneel Dhand | Blog

Yesterday I had the honor of speaking at a large event in Cambridge, Massachusetts, about how healthcare information technology needs to better integrate itself with the realities of frontline medicine, while also enabling doctors and nurses to spend maximum time with patients. The audience was filled with young and enthusiastic people—clinicians, IT professionals and entrepreneurs.

The great about US healthcare

By Suneel Dhand | Blog

Anyone from outer space reading the news and watching TV would think that the USA has some of the worst healthcare possible. The negativity appears to be pervasive. Controversy over this, outrage over that. Whether it’s inadequate health outcomes, policy debate, or scandals with patient care—the stories and discussion abound. As someone who grew up

What my recent Madrid taxi ride taught me about the human side of good customer service

By Suneel Dhand | Blog

Last week I took a trip to Spain and visited Madrid and Barcelona. For anyone who’s never visited this part of the world before, I’d highly recommend it. Beautiful sites and a very definite authentic culture. Upon our arrival to Madrid airport we caught a taxi to the city center. We were greeted by a

Oh, what to do about that background hospital beeping?!

By Suneel Dhand | Blog

You enter a patient’s room, begin a conversation, and then hear it. It may be from your patient’s machine, or the next bed; from the intravenous infusion or the telemetry monitor. “Beep, beep, beep!” What do you do? Do you: A. Look into the situation yourself and work out what’s wrong? B. Try to silence

Where doctors shouldn’t go the same way that pilots have

By Suneel Dhand | Blog

When I was a boy, my dream was to become an airline pilot. The job seemed glamorous and exciting, and appeared to be held in high regard by all the people around me. I actually used to have a bit of an obsession with airplanes, and living so close to Heathrow Airport, had plenty of