Replacing the term patient satisfaction with something more meaningful

By Suneel Dhand | Blog

As the patient satisfaction movement races full steam ahead, the time is perfect to regroup and define what this whole thing is really all about. Anyone involved in healthcare, and particularly hospital care, knows that the term “patient satisfaction” has become a buzz phrase recently. Sadly too it’s also evolved into a bit of a

Clocking the miles in the hospital

By Suneel Dhand | Blog

This Sunday I ran the Nantucket Half Marathon. Despite a deluge the day before, the rain managed to hold off on race day and there was a terrific atmosphere all around. Although I’ve been a runner since I was a teenager, this was my first formal run beyond a handful of miles at a time.

Healthcare: The unforgiving online world versus real life

By Suneel Dhand | Blog

It’s funny to think that the internet and the online world, so entrenched in our modern day lives, is still a relatively new phenomenon. When I first started medical school (not really that long ago) we hardly used the internet and the concept of a web search barely existed. It only became widely available on

What’s in a name for the hospital doctor?

By Suneel Dhand | Blog

A while back I wrote about my chosen profession as a hospital doctor and my own personal dislike for the term “hospitalist”. As the number of hospital medicine doctors soars towards the 40,000 mark, what we call ourselves is becoming more important than ever. I felt the need to repost an article from last year,

What would a straightforward referendum on nationalized healthcare look like in America?

By Suneel Dhand | Blog

The recent independence referendum in Scotland got me thinking. I must admit I was glued to the news over the last few days of campaigning. For those of you not following closely, it seemed as if the No camp had a comfortable lead right up until the last week when the opinion polls suddenly showed

My vision for healthcare information technology

By Suneel Dhand | Blog

Over the last year I’ve written a lot about the problems with healthcare IT and how we need to get better. Unfortunately, unlike other aspects of our life where information technology has actually made life easier, in healthcare the user experience been nowhere near as smooth. IT solutions, including electronic medical records, are for the

The very real-world limits of patient satisfaction

By Suneel Dhand | Blog

Everyone involved in healthcare, and particularly hospital care, has witnessed a sea change over the last decade. Things that were never even thought about, let alone formally taught to frontline doctors and nurses, have now come to the forefront. Chief among these is the drive towards improving patient satisfaction and delivering a more optimal hospital

5 reasons not to quit being a doctor

By Suneel Dhand | Blog

                  There’s been a lot of talk recently about low morale and disgruntlement among doctors. A recent article on the popular online blog KevinMd.com focused on a list of reasons when doctors know it’s time to quit. I found the article a bit sad and unfortunate, but

Hospital docs: To round on only one floor, or not to?

By Suneel Dhand | Blog

A major debate taking place in the hospital medicine community over the last several years concerns the way in which we cohort patients on the medical floors. The traditional way is to have patients belonging to each doctor scattered across the hospital on several different floors. This is in contrast to designing a geographical system

Healthcare administrators: Getting beyond the numbers and walking the floors

By Suneel Dhand | Blog

  In no other field is unity and collaboration between administrators and frontline staff more important than in healthcare. Unfortunately my own experience is that the disconnect and mistrust, especially from doctors and nurses, towards hospital administration is growing larger all the time. Let me start off by saying that I have intimate experience of